Password Reset

In the Oncologic application, select forgot password > input your email address > an email will be sent to you with instructions to change your password.

Sign-in Issues (I can’t log in to Oncologic)

I can’t create a password:

• Is it possible you are attempting to log in before an account has been activated for you? To request access, click the "Register New User" button above and complete the form.
• Are you using an Oncologic-approved internet browser? Oncologic is designed to run in a Chrome browser.

I forgot my password:

• Select forgot password > input your email address > an email will be sent to you with instructions to change your password.

A user is already logged in under my account:

• This is likely because you have multiple tabs/windows open. When an alert is presented, click "YES" to log out of the other session that is open. You can then access Oncologic with your current open session.
• If the problem persists, your last session’s log out was likely unsuccessful. An incorrect log out will cause Oncologic to believe you are still logged in. If this appears to be the case, you can try the following:
  • Close all windows and restart your internet browser
  • Restart your PC
  • Wait 30 minutes for the session to timeout and reset

I cannot access the Oncologic site, it’s just a blank page.

There are many situations that could impact this issue:

• Your browser type may be blocking the URL (Chrome is Oncologic’s default browser)
• You are not logged in to your organization’s VPN for security
• Your IP may not be whitelisted for your organization’s security
• The Oncologic site may be down for issues or maintenance